Terms of Service

Last updated: August 21, 2025

Agreement to Terms

  • By accessing or using SmartQuest's Learning Management System, you agree to be bound by these Terms of Service
  • If you disagree with any part of these terms, you may not access our service

Service Description

  • SmartQuest provides an AI-powered Learning Management System designed for educational institutions
  • We reserve the right to withdraw or amend our service at any time in our sole discretion
  • Service availability and features may vary based on your subscription plan

Use License

  • Personal or organizational learning purposes
  • Viewing and participating in courses
  • Storing and managing learning content
  • Tracking learning progress

Pricing and Payment

  • Subscription fees are charged according to your selected plan and billing cycle
  • All fees are non-refundable unless otherwise specified in your agreement
  • Prices may change with 30 days written notice to existing customers

Service Level Agreement

  • We commit to 99.9% annual platform availability
  • Scheduled maintenance will be announced in advance
  • Critical issues will receive response within 4 hours
  • Service credits may apply for extended outages as per our SLA policy

Data Protection and Privacy

  • Your data is protected according to our Privacy Policy
  • We implement industry-standard security measures to protect your information
  • Data backups are performed regularly to ensure data integrity

Confidentiality

  • Both parties agree to maintain confidentiality of proprietary information
  • User data and institutional information will not be shared with unauthorized third parties

Force Majeure

  • Neither party shall be liable for delays caused by circumstances beyond their control
  • This includes but is not limited to natural disasters, government actions, or technical failures

Changes to Terms

  • We reserve the right to modify these terms at any time with reasonable notice
  • Continued use of the service after modifications constitutes acceptance of updated terms

Legal and Jurisdiction

  • These terms shall be governed by the laws of Hong Kong
  • Any disputes shall be resolved through binding arbitration in Hong Kong

Contact Information

If you have any questions about these Terms of Service, please contact us:

📧 Email: cs@smartquesthk.ai