Last Updated: August 21, 2025
We commit to 99.9% annual platform availability, meaning total downtime will not exceed approximately 43.2 minutes per month. In case of unexpected system interruptions, we will restore services as quickly as possible.
Based on industry standard SLA measurement practices and methodologies.
If availability falls below committed levels, partner institutions may apply for renewal discounts or technical support compensation according to contract terms. Please refer to signed contracts or SLA appendices for specific terms.
Platform operational time divided by total time (excluding scheduled maintenance).
We regularly generate SLA performance reports and provide them to institutional users for review.
All institutional data is strictly segregated, ensuring no data sharing between different schools.
Utilizing Azure cloud security mechanisms and data protection standards to enhance overall platform trustworthiness.
We review and evaluate SLA performance and content annually or during major feature updates, and notify partner institutions for confirmation.
If you have questions about this SLA, please contact us:
📧 Email: cs@smartquesthk.ai