Privacy Policy

Introduction

SmartQuest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Learning Management System.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, password)
• Profile information
• Course progress and completion data
• Communication preferences

We only collect information that is necessary for providing our educational services and improving your learning experience.

How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Personalize your learning experience
• Process your transactions
• Send you administrative information
• Improve our services
• Analyze usage patterns to enhance platform functionality
• Ensure platform security and prevent unauthorized access

We will never sell, rent, or share your personal information with third parties for their marketing purposes.

Data Retention

• Account data is retained for the duration of your active subscription plus 1 year
• Learning progress data is retained for educational record purposes as required by local regulations
• Anonymous usage analytics may be retained indefinitely for service improvement

Data Security

We implement comprehensive security measures to protect your personal information:

• End-to-end encryption for all data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure cloud infrastructure with Microsoft Azure
• Regular staff training on data protection best practices

While we implement industry-standard security measures, no method of transmission over the Internet is 100% secure.

Microsoft Azure Infrastructure

• Our platform is hosted on Microsoft Azure, which provides enterprise-grade security and compliance
• Azure's global infrastructure ensures data redundancy and disaster recovery capabilities

Legal Basis for Processing

• Contract performance: Processing necessary for providing our educational services
• Legitimate interests: Improving our platform and ensuring security

Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to data processing

To exercise these rights, please contact us using the information provided below.

AI and Machine Learning

Our platform uses artificial intelligence to personalize learning experiences. AI processing is conducted securely within our infrastructure and does not involve sharing personal data with external AI services.

Data Breach Notification

In the event of a data breach that poses a risk to your privacy:

• We will notify affected users within 72 hours of discovery
• Relevant authorities will be notified as required by law
• We will take immediate steps to contain and remedy the breach

We maintain an incident response plan to quickly address any security issues.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the 'Last updated' date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: